Reducing Trolley Loss Across Multi-Site Retail
Trolley loss is a costly problem for retailers operating across multiple stores, shopping centres, and high-loss locations.
When trolleys move outside expected areas, the cost does not stop at replacement. It also creates retrieval labour, council pressure, customer complaints, operational disruption, and poor fleet visibility.
For many retailers, the problem is not that they do not own their trolley fleet. The problem is that they do not always have clear visibility over where those assets are, how they are being used, and where losses are occurring.
That is where smarter trolley management systems can help.
TDMN’s sMart Track™ gives retailers better visibility over trolley movement by helping operators identify where trolleys are located and where they may be drifting outside normal operating areas.
This allows store teams and trolley recovery partners to move from reactive retrieval to more proactive fleet management.
Instead of waiting for complaints, manual searches, or missing stock counts, retailers can use location data to better understand problem areas, improve recovery activity, and reduce unnecessary labour waste. Learn more about how live trolley data is transforming operations.
System-Level Control to Locate Abandoned Trolleys
TDMN’s sMart Lock™ adds another layer of control by creating accountability from the moment a trolley is unlocked. When combined with sMart Track™, retailers gain a more complete system for managing trolley access, movement, and return behaviour.
Together, these technologies help retailers:
Reduce trolley loss by up to 80%
Improve fleet visibility across sites
Lower retrieval and replacement costs
Support council compliance
Reduce labour waste
Improve customer access to available trolleys
Trolley loss is not just a retrieval issue. It is a visibility and control issue.
For retailers managing large trolley fleets, the goal should not be simply to find missing trolleys after they are lost. The goal should be to reduce the likelihood of loss in the first place.
With sMart Lock™ and sMart Track™, TDMN helps retailers move from passive trolley ownership to active fleet control.
Learn how retailers are reducing trolley loss and labour costs
