FAQ

Trolley Data Management Network
The sMart Lock System™ is a coin-less battery operated system that works in much the same way as a conventional coin operated lock system but without the need for a conventional coin or token. A user downloads the sMart Shop App™, registers their details and purchases a (one off*) sMart Coin™ to be used for deposit to unlock a Find Out More trolley. (One off* only if the user returns the trolley and locks it with another smart lock system). The user then either scans the QR code or taps the NFC window to unlock a trolley and pays a deposit with the sMart Coin™. The trolley is unlocked electronically once a signal is received from a registered account. Upon returning and locking the trolley the sMart Coin™ is returned to the users account. For a more detailed and confidential discussion please contact us.
No. You only need to purchase a sMart Coin™ once, providing you return and lock the trolley. For a more detailed and confidential discussion please contact us.
The same as what would happen not returning a trolley with a convention coin inserted in the lock system, you would forfeit the coin, in this case you will forfeit your sMart Coin™ and will need to purchase another. For a more detailed and confidential discussion please contact us.
You will receive a pop up message on the App notifying you the trolley was successfully locked and your sMart Coin™ deposit has been returned to you account. For a more detailed and confidential discussion please contact us.
Simply raise a dispute from your account via the app and we will investigate. In the mean time simply purchase another sMart Coin. Upon investigation if there has been an error you will receive a full refund and or credit within 30 days. For a more detailed and confidential discussion please contact us.
All eligible store staff, employees, team members or trolley collectors or contractors will have a “service mode” functionality enabled on their App, which allows them to unlock trolleys. For a more detailed and confidential discussion please contact us.
The system is designed to detect low battery and will send a low battery alert. Battery replacement is usually completed within 48 hours. For a more detailed and confidential discussion please contact us.
The system is designed to unlock at power fail, flat battery or expired battery and will send and urgent alert for battery replacement, an urgent alert requires batteries to be replaced within 24 hours. For a more detailed and confidential discussion please contact us.
GPS sweeps are conducted thought the trading day, sending notification messages via the service App, alerting team members and trolley contractors to the quantity of trolleys and map location in real time. For a more detailed and confidential discussion please contact us.
Each team member, trolley collector or contractor will have within the sMart Shop App a “service mode” and “collection mode” functionality, where they will be able to unlock trolleys and scan them off the location service list. For a more detailed and confidential discussion please contact us.
There are many benefits to your business starting with the installing of the sMart Lock System™ to future proof your customers shopping experience. While your business benefits from the detailed and accurate trolley data management networks, reporting and location services. For a more detailed and confidential discussion please contact us.
We provide clear, easy to use, tangible and actionable data to assist your business in reducing costs, asset management, loss prevention and more. For a more detailed and confidential discussion please contact us.
Cleaner, safer streets, parklands and waterways for all to use, while helping reduces the costs to local government, councils and rangers who patrol, impound and report on abandoned shopping trolleys. Ultimately reducing personal and property damage caused by abandoned shopping trolleys. For a more detailed and confidential discussion please contact us.
The consumer will have no need for coins or tokens to unlock shopping trolleys. Complimented by an easy to use state of the art sMart Shop App with interactive, self learning functionality and the added connectivity to “the internet of things.” For a more detailed and confidential discussion please contact us.
Our whole system is designed to eliminate the potential dumping, discarding and abandoning of shopping trolleys in our communities, streets, parklands and waterways. We provide businesses with daily location services for fast and efficient trolley collections. Ultimately reducing the time abandoned trolleys are away from their home store. Thus reducing the environmental impact those trolleys would have on the environment. For a more detailed and confidential discussion please contact us.
Our Trolley Data Management Network™, provides real time location services multiple times a day to all business steak-holders, enabling for fast and efficient removal of dumped shopping trolleys from the community, helping to prevent personal or property damage. For a more detailed and confidential discussion please contact us.
Family sharing is used for members of the family to share one account. A consumer simply selects family sharing when registering on the sMart Shop App™, enter the appropriate details for each family member accompanied by their phone number, purchases a sMart Coin™ for each family member and they will receive a text message with a link to download a ready to use sMart Shop App™. For a more detailed and confidential discussion please contact us.
The pensioner assist program is designed to assist pensioners who have a smart phone, create an account and use the sMart Shop App™. This is done over the phone on a toll free number. For a more detailed and confidential discussion please contact us.
If the system detects any electrical fault or damage, it will adopt the “unlock at power fail mode.” In this mode the lock system can not be engaged but the trolley can still be used as normal. An unresponsive alert will be sent. All urgent alerts will be attended to within 24 hours. For a more detailed and confidential discussion please contact us.
Simply scan the QR code or tap the NFC window from your sMart Shop Service App and report the damage. You will receive notification your report has been received. A technician will attended in 48 hours. Quarantine the trolley to a safe area away from customers and staff. For a more detailed and confidential discussion please contact us.
A team member can unlock a trolley using the sMart Shop App “service - unlock mode.” For a more detailed and confidential discussion please contact us.
Yes. The sMart Shop App ™ is designed to work on all modern smart phones, running the current version of android or iOS operating systems. For a more detailed and confidential discussion please contact us.
We have a highly secure and easy process of registration. We offer family sharing and pensioner assist program to ensure an easy, secure and safe registration process as well as a toll free pensioner assist program. For a more detailed and confidential discussion please contact us.
The AWS infrastructure puts strong safeguards in place to help protect our customers privacy. All data is stored in highly secure AWS data centres. Our privacy policy is available on our sMart Shop App™ and our website. For a more detailed and confidential discussion please contact us.
We have a dispute resolution policy in place, the customer can raise a dispute direct from their sMart Shop App™. All disputes will be resolved within 30 days. For a more detailed and confidential discussion please contact us.
Trolley Data Management Network. For a more detailed and confidential discussion please contact us.
By having users register their details on the sMart Shop App™, including a valid email address, phone number and credit card details acts as a deterrent to any would be thief that wants to use a trolley to walk out with unpaid goods. Everything is traceable and logged. For a more detailed and confidential discussion please contact us.
All store and sites will undergo a pre installation checklist. if it is identified that there is no mobile phone coverage, we will recommend not to proceed with installation. We will also work with your business and major telecommunications companies towards a solution. For a more detailed and confidential discussion please contact us.
We are able to provide your business with detailed data on how many trolleys are being unlocked a day and week in each store, bi hourly break down of trolley usage and unlock times by store, customer frequency shop, customers time in store (time from unlock to lock), trolley return rate and much much more. For a more detailed and confidential discussion please contact us.
Our sMart Lock System™ is future proofed because of the technology behind it and the fact it eliminates the need for consumers to have a coin or token with them to unlock a trolley. Our Trolley Data Management Network™ removes the reliance on members of the community and local government resources to report the location of dumped shopping trolleys. Our system locates them several times a day and reports the location in real time to the right people and not to a call centre. Our systems provide accountability at all levels. Which provides a fast and efficient platform for removing abandoned shopping trolleys from the community. For a more detailed and confidential discussion please contact us.
The sMart Lock system is the heart, the Trolley data Management Network is the brains and the sMart Shop App™ is the body, all working seamlessly together. Our systems are designed to work together seamlessly as well as being able to integrate into your system. For a more detailed and confidential discussion please contact us.
Our system does not restrict your customers movement with trolleys, allowing your customers to walk wherever they need to go, while keeping them accountable for its return. Unlike conventional coin or token lock systems, our system has future proof technology that allows customers to unlock trolleys with just their smart phone. Our system delivers daily location services for fast and efficient pick ups and because our systems work together seamlessly, we provide your customers with an enhanced shopping experience. For a more detailed and confidential discussion please contact us.
Location services are services providing real time location of discarded or abandoned shopping trolleys. For a more detailed and confidential discussion please contact us.
The sMart Lock System™ has been designed to work specifically with the trolley data management network and the sMart Shop App™. For a more detailed and confidential discussion please contact us.
Our sMart Shop App™ is more than just a shopping list app, it’s self learning, predicts and remembers previously stored items, cleverly collating them in commodity groups and then sorts them into store layout. With voice dictation functionality, ability to snap had written notes or lists and upload them to the app, or load directly from notes, one note, word or pages for Mac, our sMart Shop App™ has the integration ability to the “internet of things”, to future proof your shopping list. Activate family sharing so everyone can update the shopping list. Mark off items as you shop easily and even add use by dates as you go. Connectivity to google home pod, apple home pod and amazon Alexia is just the begging for the sMart Shop App™. Earn rewards points when using the app that convert to e-gift cards for your favourite stores. Our sMart Shop App is not just a food shipping list app, add stationary, back to school items, clothes shoes, sports ware active wear work ware, homewares, skin care and more. Activate birthday reminders and even plan gifts in advance so no one ever misses out. Quickly search for recipes and a list of ingredients will be added to your shopping list, edit and adjust as needed. Arrange your list for organic and natural products, gluten free or vegan, it’s up tp you. sMart Shop App™ is your one stop shopping list app that can synchronise with your calendar, reminders and alerts including location based reminders so you never forget your bags! Select your favourite store and see whats on special and much much more. For a more detailed and confidential discussion please contact us.