FAQ

Trolley Data Management Network

How does the sMart Lock System™ work?

The sMart Lock System™ is a coin-less battery operated system that works in much
the same way as a conventional coin operated lock system but without the need for a conventional coin or token. A user downloads the sMart Shop App™, registers their
details and purchases a (one off*) sMart Coin™ to be used for deposit to unlock a Find Out More trolley. (One off* only if the user returns the trolley and locks it with another smart lock system). The user then either scans the QR code or taps the NFC window to
unlock a trolley and pays a deposit with the sMart Coin™. The trolley is unlocked electronically once a signal is received from a registered account. Upon returning and
locking the trolley the sMart Coin™ is returned to the users account. For a more detailed and confidential discussion please contact us.

Do I need to buy or purchase a sMart Coin™ each time I unlock a trolley?

No. You only need to purchase a sMart Coin™ once, providing you return and lock the trolley. For a more detailed and confidential discussion please contact us.

What happens to my sMart Coin™ if I or a customer do not return the trolley?

The same as what would happen not returning a trolley with a convention coin inserted in the lock system, you would forfeit the coin, in this case you will forfeit your sMart Coin™ and will need to purchase another. For a more detailed and confidential discussion please contact us.

How do I know If I got my deposit back?

You will receive a pop up message on the App notifying you the trolley was successfully locked and your sMart Coin™ deposit has been returned to you account. For a more detailed and confidential discussion please contact us.

What do I do if I don’t get my deposit back after I return the trolley?

Simply raise a dispute from your account via the app and we will investigate. In the
mean time simply purchase another sMart Coin. Upon investigation if there has been
an error you will receive a full refund and or credit within 30 days. For a more detailed
and confidential discussion please contact us.

How do store staff, employees, team members or trolley collectors or contractors unlock trolleys?

All eligible store staff, employees, team members or trolley collectors or contractors will have a “service mode” functionality enabled on their App, which allows them to unlock trolleys. For a more detailed and confidential discussion please contact us.

What happens if the battery is low?

The system is designed to detect low battery and will send a low battery alert. Battery replacement is usually completed within 48 hours. For a more detailed and confidential discussion please contact us.

What happens if the battery goes flat or the battery expires?

The system is designed to unlock at power fail, flat battery or expired battery and will send and urgent alert for battery replacement, an urgent alert requires batteries to be replaced within 24 hours. For a more detailed and confidential discussion please
contact us.

How does the GPS tracking work?

GPS sweeps are conducted throughout the trading day, sending notification messages via the service App, alerting team members and trolley contractors to the quantity of trolleys and map location in real time. For a more detailed and confidential discussion
please contact us.

How do team members, trolley collectors or contractors pick up trolleys?

Each team member, trolley collector or contractor will have within the sMart Shop App a “service mode” and “collection mode” functionality, where they will be able to unlock trolleys and scan them off the location service list. For a more detailed and
confidential discussion please contact us.

What is the benefit to my business?

There are many benefits to your business starting with the installing of the sMart Lock System™ to future proof your customers shopping experience. While your business benefits from the detailed and accurate trolley data management networks, reporting and location services. For a more detailed and confidential discussion please contact
us.

What reporting metrics, data and analytics do you provide?

We provide clear, easy to use, tangible and actionable data to assist your business in reducing costs, asset management, loss prevention and more. For a more detailed and confidential discussion please contact us.

What is the benefit to the community?

Cleaner, safer streets, parklands and waterways for all to use, while helping reduces the costs to local government, councils and rangers who patrol, impound and report on abandoned shopping trolleys. Ultimately reducing personal and property damage caused by abandoned shopping trolleys. For a more detailed and confidential discussion please contact us.

What is the benefit to the consumer?

The consumer will have no need for coins or tokens to unlock shopping trolleys.
Complimented by an easy to use state of the art sMart Shop App with interactive, self learning functionality and the added connectivity to “the internet of things.” For a more detailed and confidential discussion please contact us.

What is the benefit to environment?

Our whole system is designed to eliminate the potential dumping, discarding and
abandoning of shopping trolleys in our communities, streets, parklands and waterways. We provide businesses with daily location services for fast and efficient trolley collections. Ultimately reducing the time abandoned trolleys are away from their home store. Thus reducing the environmental impact those trolleys would have
on the environment. For a more detailed and confidential discussion please contact
us.

How can your system prevent personal and or property damage?

Our Trolley Data Management Network™, provides real time location services
multiple times a day to all business steak-holders, enabling for fast and efficient removal of dumped shopping trolleys from the community, helping to prevent personal or property damage. For a more detailed and confidential discussion please
contact us.

What is family sharing and how does it work?

Family sharing is used for members of the family to share one account. A consumer simply selects family sharing when registering on the sMart Shop App™, enter the
appropriate details for each family member accompanied by their phone number, purchases a sMart Coin™ for each family member and they will receive a text message
with a link to download a ready to use sMart Shop App™. For a more detailed and confidential discussion please contact us.

What is pensioner assist program?

The pensioner assist program is designed to assist pensioners who have a smart phone, create an account and use the sMart Shop App™. This is done over the phone on a toll free number. For a more detailed and confidential discussion please contact
us.

What happens if a sMart Lock System™ is broken or becomes unresponsive?

If the system detects any electrical fault or damage, it will adopt the “unlock at power fail mode.” In this mode the lock system can not be engaged but the trolley can still be
used as normal. An unresponsive alert will be sent. All urgent alerts will be attended to within 24 hours. For a more detailed and confidential discussion please contact us.

What if a sMart Lock™ is damaged or vandalised?

Simply scan the QR code from your sMart Shop Service App and report the damage. You will receive notification your report has been received. A technician will attended. Quarantine the trolley to a safe area away from customers and staff. For a more detailed and confidential discussion please contact us.

What happens if a customer does not have a smart Phone?

A team member can unlock a trolley using the sMart Shop App “service - unlock
mode.” For a more detailed and confidential discussion please contact us.

Does the sMart Shop App™ work on all phone types and operating systems?

Yes. The sMart Shop App ™ is designed to work on all modern smart phones, running the current version of android or iOS operating systems. For a more detailed and confidential discussion please contact us.

What if a customer has concerns downloading the App and registering?

We have a highly secure and easy process of registration. We offer family sharing and
pensioner assist program to ensure an easy, secure and safe registration process as well as a toll free pensioner assist program. For a more detailed and confidential discussion please contact us.

What security and privacy policies do you have in place.

The AWS infrastructure puts strong safeguards in place to help protect our customers privacy. All data is stored in highly secure AWS data centres. Our privacy policy is available on our sMart Shop App™ and our website. For a more detailed and confidential discussion please contact us.

What if a customer has a concern with a deposit or refund?

We have a dispute resolution policy in place, the customer can raise a dispute direct from their sMart Shop App™. All disputes will be resolved within 30 days. For a more detailed and confidential discussion please contact us.

How does your system provide loss prevention?

By having users register their details on the sMart Shop App™, including a valid email address, phone number and credit card details acts as a deterrent to any would be
thief that wants to use a trolley to walk out with unpaid goods. Everything is traceable and logged. For a more detailed and confidential discussion please contact us.

What happens if one of my stores or sites does not have mobile phone coverage?

All store and sites will undergo a pre installation checklist. if it is identified that there
is no mobile phone coverage, we will recommend not to proceed with installation. We
will also work with your business and major telecommunications companies towards a
solution. For a more detailed and confidential discussion please contact us.

What do you mean by the most valuable user information about your customers relationship with your store?

We are able to provide your business with detailed data on how many trolleys are
being unlocked a day and week in each store, bi hourly break down of trolley usage and unlock times by store, customer frequency shop, customers time in store (time
from unlock to lock), trolley return rate and much much more. For a more detailed and confidential discussion please contact us.

What makes your sMart Lock™ System so good or future proof?

Our sMart Lock System™ is future proofed because it removes the need for shoppers to carry a coin or token to unlock a trolley. Instead, shoppers use the sMart Shop App™ and a digital sMart Coin™, making trolley access easier, faster and more convenient.

Behind the scenes, the Trolley Data Management Network™ gives retailers real-time visibility and accountability. Instead of relying on members of the public, store staff, councils or call centres to report abandoned trolleys, our system can locate and report trolley activity directly to the right people.

This creates a faster and more efficient way to manage trolley return, reduce abandoned trolleys in the community, improve operational visibility, and support better accountability across shoppers, stores and trolley collection teams.

For a more detailed and confidential discussion, please contact us.

Can my company buy just the sMart Lock System™?

Yes. Supermarkets, retailers and shopping centres can speak with us about purchasing or deploying the Smart Shop system.

The sMart Lock™ is the heart, the Trolley Data Management Network is the brains, and the sMart Shop App™ is the body — all working seamlessly together to provide digital trolley access, user accountability, return management and operational visibility.

The system can be supplied as a complete end-to-end solution or integrated with your existing systems where required. For a detailed and confidential discussion, please contact us.

What is the difference between your system and other systems?

Our system does not restrict your customers movement with trolleys, allowing your customers to walk wherever they need to go, while keeping them accountable for its return. Unlike conventional coin or token lock systems, our system has future proof
technology that allows customers to unlock trolleys with just their smart phone. Our
system delivers daily location services for fast and efficient pick ups and because our systems work together seamlessly, we provide your customers with an enhanced shopping experience. For a more detailed and confidential discussion please contact
us.

What are location services?

Location services are services providing real time location of discarded or abandoned shopping trolleys. For a more detailed and confidential discussion please contact us.

Will the sMart Lock™ work without the app?

The sMart Lock™ has been designed to work specifically with the trolley data management network and the sMart Shop App™. For a more detailed and confidential discussion please contact us.

What makes the sMart Shop App, better than other shopping lists apps?

Our sMart Shop App™ is more than just a shopping list app, it’s self learning, predicts and remembers previously stored items, cleverly collating them in commodity groups and then sorts them into store layout. With voice dictation functionality, ability to snap had written notes or lists and upload them to the app, or load directly from notes, one note, word or pages for Mac, our sMart Shop App™ has the integration ability to the “internet of things”, to future proof your shopping list. Activate family sharing so everyone can update the shopping list. Mark off items as you shop easily and even add use by dates as you go. Connectivity to google home pod, apple home
pod and amazon Alexia is just the begging for the sMart Shop App™. Earn rewards points when using the app that convert to e-gift cards for your favourite stores. Our sMart Shop App is not just a food shipping list app, add stationary, back to school items, clothes shoes, sports ware active wear work ware, homewares, skin care and more. Activate birthday reminders and even plan gifts in advance so no one ever misses out. Quickly search for recipes and a list of ingredients will be added to your shopping list, edit and adjust as needed. Arrange your list for organic and natural products, gluten free or vegan, it’s up tp you. sMart Shop App™ is your one stop shopping list app that can synchronise with your calendar, reminders and alerts including location based reminders so you never forget your bags! Select your favourite store and see whats on special and much much more. For a more detailed and confidential discussion please contact us.