Simply scan the QR code or tap the NFC window from the service screen of the sMart Shop App™ and report the damage. You will be notified when your report has been received. A technician will attend to the unit in 48 hours. Put the trolley in a safe area inaccessible to customers or team members.

If the system detects any electrical fault or damage, it will automatically unlock as it would at power fail or with a flat/expired battery. In this mode the trolley cannot dock with another sMart Lock System™ but can still be used as normal. An alert will be sent. All urgent alerts are attended to within 24 hours.

The system is designed to unlock at power fail, or with a flat/expired battery and will send an urgent alert for replacement.

The system is designed to detect low battery and will send an alert for replacement.

All eligible team members, trolley collectors or contractors have access to a ‘service’ mode on their sMart Shop App™, which allows them to unlock trolleys.

Yes. The customer can raise a dispute directly from their sMart Shop App™. All disputes will be resolved within 30 days.

They access their account via the sMart Shop App™ and raise a dispute. We will investigate. In the meantime, they purchase another sMart Coin™. If after investigating there has been an error, the user will receive a full refund or credit within 30 days.

They will receive a popup notification on the sMart Shop App™ confirming the trolley is successfully locked and that their sMart Coin™ has been returned to their account.

Just a one-off purchase of $2.

The sMart Lock system™ will be programmed with specific information about where trolleys can be left. This can be particular trolley bays or within a limited radius around your store. Customers who leave their trolleys outside these areas forfeit their sMart Coin™.

No. A sMart Coin™ is only purchased once, providing users return and lock the trolley with another sMart Lock System™. If the trolley is left unlocked or outside your designated area, users stand to forfeit their sMart Coin™ and will need to purchase another.

The sMart Lock system™, Trolley data Management Network™ and sMart Shop App™ cannot function independently of each other. Our components are designed to operate seamlessly together and easily integrate into your established platforms.

Our trained local or regional technicians can do the fit out or, train your maintenance teams/techs to do it.

The sMart Lock System™ is coinless and battery operated, but works similarly to a conventional coin operated lock. Users download the sMart Shop App™, create an account and make a one-off purchase of a virtual sMart Coin™. Users scan the QR code or tap the NFC window for the sMart Lock System™ to register the ‘deposit’ of their sMart Coin™. The trolley is then unlocked. When returned and properly docked, the sMart Coin™ is reissued to the user’s account.

By helping to promote cleaner, safer streets, parklands and waterways for all to use, while reducing the cost to local councils, rate payers and rangers who patrol, report, collect or impound abandoned shopping trolleys. We provide businesses with daily location services for fast and efficient trolley retrieval, reducing personal and property damage in the process.

Users will have no need for coins or tokens to unlock shopping trolleys and will have access to our user-friendly state-of-the-art sMart Shop App™ with interactive, self-learning technology, connectivity to the Web and several other apps.

The sMart Lock System™ and sMart Shop App™ help protect store assets and vastly improve the user shopping experience. Your business benefits from the Trolley Data Management Network’s accurate location services, and the adaptive technology used throughout our system future-proofs your investment.

Location services provide real-time location of discarded or abandoned shopping trolleys using data generated through our Trolley Data Management Network™.

Our sMart Coin™ is a virtual coin that consumers purchase using the sMart Shop App™. It is the sMart Coin™ that the sMart Lock System™ registers in order to unlock a trolley.

Our sMart Shop App™ works with the sMart Lock System™ to unlock trolleys. It can also be used to earn loyalty points, create shopping lists and more.

Our sMart Lock System™ is a trolley locking device that secures trolleys together. It can be unlocked using the sMart Shop App™.

GPS sweeps are conducted throughout a store’s business hours, sending notifications via the sMart Shop App™ alerting eligible team members and trolley contractors to the quantity of undocked trolleys and their real-time map locations.

Each team member, trolley collector or contractor will have access to a ‘service’ mode and ‘collection’ mode in their sMart Shop App™, which they can use to unlock trolleys and scan them off the location service list.

We provide clear, easy to use, actionable data to assist your business in asset management, reducing costs, loss prevention and more. This includes trolley location data and detailed analytics on user behaviour.

As part of our rollout plan we will have our team onsite as well as a point of sales. We train and champion your team members in product information, use, basic troubleshooting and problem solving. If further assistance is required, please contact our customer care team.

The technology behind the sMart Lock System™ is highly advanced and capable of accomodating digital advancements. Additionally, users can do everything from the comfort of their smartphones. No need to fuss with coins or written recipes and shopping lists. By leveraging technology to do almost instantly what normally takes days to manually complete (in particular, trolley reporting to aid fast retrieval), our systems deliver an exemplary user experience that will comfortably weather the test of time.

Yes. We are able to provide your business with detailed data on how many trolleys are being unlocked a day/week in each store, bi-hourly breakdowns of trolley usage and unlock times by store, customer shopping frequency, customer time in store (from unlock to lock), trolley return rate and so much more.

Our web services infrastructure puts strong safeguards in place to help protect user privacy. All data is stored in highly secure data centres. Our privacy policy is available on our sMart Shop App™ and our website.

Having users create an account on the sMart Shop App™—with a valid email address and phone number—and purchase a sMart Coin™ helps deter any opportunistic thief who plans to walk out with a trolley of unpaid goods. Every movement of any trolley is traceable and logged.

Our sMart Shop App™ is more than just an app for your sMart Coin™. It’s also a cutting-edge list making app for the hardcore organisers in every family. It is self-learning, predicts and remembers previously stored items, cleverly collating them into commodity groups and arranging them according to store aisles. Arrange your list into further categories such as organic, natural, gluten free or vegan. With a dictation function, ability to upload handwritten notes or lists, or import directly from Notes, OneNote, Word or Pages for Mac, our sMart Shop App™ has superior integration ability. Connectivity to Google Home, Apple HomePod and Amazon Alexa is also a first. Activate family sharing so everyone can update the same shopping list. Tick off items as you go and even add use by dates. Make lists for absolutely everything including stationery, back to school items, clothes, shoes, homewares, skincare and more. Activate birthday reminders and even plan gifts in advance so no one ever misses out. Quickly search for recipes and a list of ingredients will be added to your shopping list that can be edited and adjusted as needed. Plus, earn reward points when using the app that convert to e-gift cards for your favourite stores. How you use the sMart Shop App™ is up to you. It is a one-stop shopping list app that can synchronise with your calendar, reminders and alerts including location based reminders so you never forget your bags! Select your favourite store and see what’s on special. Its versatility is endless.

 *Functionality of the sMart Shop App™ may be limited on initial rollout.

Yes. Family sharing allows all family members to share an account. Users simply select family sharing when creating an account on the sMart Shop App™, enter appropriate details for each family member and purchase a sMart Coin™ for each of them too. All family members will receive a text message with a link to download a ready to use sMart Shop App™.

Yes. Our pensioner assist program is designed to talk pensioners through creating an account and using the sMart Shop App™ on their smartphone. They simply call the sMart Shop App™ number and a member of our customer care team will be available to assist.

We have a highly secure and easy registration process and a service to assist anyone who needs help downloading the app.

The sMart Lock System™ has been designed to only work with the sMart Shop App™, but the sMart Shop App™ will integrate with your store app and assimilate your branding. Customers will feel like they are using your store app with added functionality.

The sMart Lock System™ has been designed to specifically work with the sMart Shop App™.

Yes. The sMart Shop App™ is designed to work on all modern smartphones running current android operating systems and iOS.

We will assess phone coverage, and quantity and locations of trolley bays. We will test for signals, signal strength and response times.

All stores and sites will undergo a preinstallation check. If we discover a lack of phone coverage, we will recommend not to proceed with installation. We will also work with your business and major telecommunication companies towards a solution.

A team member can unlock a trolley from the service screen of the sMart Shop App™. The trolley can still be tracked and located if it is not returned and properly docked.